Recognizing the Value of Real Time Feedback from the Shop Floor


At 11:40 p.m. on the night of April 14, 1912, Fourth Officer Joseph Boxhall was walking to the bridge. Suddenly he heard three bells from the crow’s nest, signaling the sighting of an iceberg ahead. Shortly thereafter, the voice of First Officer William Murdoch could be heard, frantically calling out orders to go “hard over” on the ship’s wheel. The noise of the engine room telegraphs ordering the reversal of the engines coursed through the frigid night air.